The Warehouse Group
2022/23 Customer Service Specialist (Oct 2022)
Hamilton
Opportunity expired
Opportunity details
- Part-Time Student Job
- NZD 46450 / Year
- 1-10 vacancies
- Apply by 17 Oct 2022
- Start date 16 Oct 2022
The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone.
We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores!
Fixed Term 17th October 2022 - 6th February 2023!
Job Description
This Customer Service role differs from most in that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support. Where you will be handling a variety of incoming customer enquiries across our Warehouse and Warehouse stationery online stores.
As a Customer Care Specialist your key responsibilities will be:
- Managing customer enquiries with a strong resolution focus.
- Adapting from phone to email when required.
- Running efficient case management and follow-up within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.
Qualifications
Be able to really ‘Own It’ and be reliable and responsible while being a team member who can work independently.
Be able to ‘Think Customer’ by having experience in providing exceptional customer service, whether this be in a contact centre, retail, or hospitality (to name a few!).
‘Do Good’ by having high attention to detail and maintaining a high level of service while working under time constraints.
To succeed and feel at home, the successful candidate will have:
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail.
- Confident to communicate via written communications.
- adaptable and of course passionate about our customers!
You will need to be available to work 40 hours per week between 8 am to 7 pm (Mon-Sun)
Ideally, we would love for you to start as soon as possible!
Additional information
By joining our diverse team, you will work among other customer champions with some good fun, laughs and team comradery along the way. This role is an excellent foot in the Warehouse Group door! You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:
- Career opportunities that come with a company our size!
- Take your birthday off - paid!
- Staff discounts across all of our brands!
Hiring criteria
- No experience required
- New Zealand Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
Forecasting sales, setting budgets. Loading promotions.
Creation of jobs, screening, shadowing lots of different areas such as phone screening, engaging in a wide array of meetings, solving queries from store managers. Editing job advertisements, working on a self-mangaged project.
My daily tasks involved basic admin work. Once the admin tasks were completed each morning my day to day responsibility's would change depending on what project I was working on. It focused most on sustainably & improving customer experience.
About the employer
The Warehouse Group
4.6
1,000 - 50,000 employees
Retail & Consumer Goods
We offer a dynamic, supportive team environment working with like-minded people who are committed to helping Kiwis live better lives, everyday.
Pros and cons of working at The Warehouse Group
Pros
The workplace environment and the people.
Pay was fantastic, as they did not even need to pay us.
Great HR recruiters, very helpful and always respond so fast.
Excellent, I really believe I have made myself better for future roles, and acquired lots of areas to self-reflect on.
The flexible work environment, the willingness to always help and guide.
Cons
The varied workload, but this was only an issue in the first few weeks.
I did have to move desks often, and it was difficult at times when my mentors sat further away based on the hot desking.
For future roles, it will be great with the job experience, but I believe there won't be much development in my role as after the internship is done there isn't room for us to be employees.
"I cannot specifically remember questions, but it was a lot of self-reflection to see how I could base myself in this role.
One final session on what us as interns did well, and what should our next steps be in our employment in any business.