Inland Revenue
Customer Service Assistant (May 2023)
Opportunity expired
Opportunity details
- Part-Time Student Job
- NZD 53525 / Year
- Pro rata
- 1-20 vacancies
- Apply by 11 Apr 2023
- Start date 28 May 2023 - 25 Jun 2023
Customer Service Assistant (fixed term 20 to 35 hours a week for 12 months
Mō mātou | About us
Inland Revenue is an essential part of the fabric of New Zealand. We collect most of the revenue that our government needs to fund and administer the significant social and economic policy programmes that provide support and care for the people of this country.
We offer a supportive team environment and great opportunity to grow and learn, within the Customer Service Assistant role. We invest in you from day-1 – providing a well-mapped training programme that allows you to understand our tax and social policy products.
Ara Whiwhi Mahi | The Opportunity
We have an opportunity for Customer Service Assistants to join us on a fixed-term basis for 12 months. As a Customer Service Assistant in Customer and Compliance Services, our goal is to give our customers the best possible experience and to ensure we are delivering the right advice and information at the right time. We're looking for talented people that are passionate about the service they provide.
Our Customer Service Assistant roles are busy and each day you will play a critical role in assisting in delivering timely, accurate and professional service to predominantly individual customers.
Previous customer service is beneficial for this role and as you work remotely your digital literacy is sound as all the training will be entirely virtual.
You will connect with customers via a range of channels predominately email and outbound calls.
E hiahia ana koe ki te mahi tahi? | Want to work together?
We're looking for people who are passionate, keen learners and committed to what they do. Whether you're taking the next step in your professional journey, returning to the workforce, or looking to start your career – all are welcome!
Ideally, you will possess the following skills:
- Great communications skills, both verbal and written
- Curiosity and problem solving
- Resilience
- Digital savviness (we’ll teach you the ins and outs of our unique tools)
- Comfortable with numbers
- Customer centric mindset
- Thrive in a remote working environment
He aha ngā painga Mōu? | What’s in it for YOU?
We offer a supportive team environment and great opportunities to grow and learn within the Customer Service Assistant role. We invest in you from day one – providing a well-mapped out training programme that allows you to understand our tax and social policy products.
Hours of work: As you work remotely, your hours of work will have to be between 7.30am and 8.30pm. Monday to Friday.
Internet requirement: to ensure you can comfortably work from home with our technology you will need
- Fibre-based Broadband Internet at home
- Use home WIFI in 5GHz or 2GHz
How to apply
Please apply online, attach a copy of your CV and Cover Letter outlining how you meet the role requirements as outlined here.
Applications close Tuesday 11 April 2023 at 5pm but please note – we will review applications as they come in and you may hear from us before advertising closes.
For specific queries please email CCSCareers@ird.govt.nz and one of our team members will be in touch with you. We will be reviewing, shortlisting and filling roles throughout advertising given the high volume of application for these. We may reach out to you if further information is required.
At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business. We are open to considering part-time hours and other flexible working options. Talk to us about what might work for you.
We have trust and integrity – we innovate to make a difference – we value people – we work together
Hiring criteria
- No experience required
- New Zealand Citizen +more
- Business & Management +more
- Associate Degree or higher
Reviews
Varies day to day, a mixture of research around tax technical issues, writing reports and attending meetings
I have had a range of experience in tax policy, even in my first 6 months. Everyday is quite different, but mostly consists of meetings regarding policy issues you are working on and then working away at your desk on documents.
Assisting in tax compliances work for FBT and GST assisting in cash management CFIS
About the employer
Inland Revenue
4.4
1,000 - 50,000 employees
Government & Public Service
We collect most of the revenue that government needs to fund its programmes. We also administer a number of social support programmes.
Pros and cons of working at Inland Revenue
Pros
There is a lot of flexibility in the hours you work…you are able to start early or leave later if you wish, as long as you get your work done.
The people are really nice…everyone is very welcoming, helpful, and willing to give you the best opportunities possible.
Graduates at IRD are given lots of opportunities to work on meaningful policy changes and are provided with lots of support in their learning and development.
The culture here is great and there is little to no expectation to stay late/work overtime.
The office is very nice and in a perfect location, 1 minute from Wellington train station…everyone has a standing desk so you can choose to stand if you wish.
Cons
Busy periods and workloads really fluctuate. Some days you will be busy, and other days you will be trying to find work to do.
The onboarding process could have been better, i.e., better contact with managers/leads before starting up.
I will be in the 'grad' level for about 12-18 months before progressing.
The air conditioning is cold most of the time at our workplace.
Sometimes, communication about policy changes and plans takes time to filter through the different levels of the organization.